**Refund Policy**

**Return & Refund Policy**

At Bom Space, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Below is our return and refund policy, effective for all purchases made through our official website.

### 🕒 30-Day Return Window

You have up to 30 days from the date your order is delivered to initiate a return.

### Eligibility Criteria:

To qualify for a return, your item must meet the following conditions:
– It must be unused and in its original, sellable condition.
– All tags must be attached.
– The product must be returned in its original packaging.
– Proof of purchase (such as a receipt or confirmation email) is required.

### 📦 How to Start a Return

To request a return, please contact our team at info@bomspace.com. Await confirmation before sending any products back.

All approved returns should be shipped to our return facility at:
62-64 S William St,
New York, NY 10010,
United States

Once your return is approved, we will email you a return shipping label and detailed instructions.

❗ Please note: Unapproved or unsolicited returns sent to our facility will not be accepted.

### 🔍 Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@bomspace.com with photos and order details. We will prioritize resolving the issue promptly—whether that means a replacement, refund, or exchange.

### 🚫 Items That Cannot Be Returned

Certain categories of products are not eligible for return. These include:
– Perishable goods (e.g., food, flowers, plants)
– Custom or personalized items
– Personal care items (e.g., skincare, cosmetics)
– Flammable items or hazardous materials
– Items purchased on clearance or using gift cards

If you’re unsure whether your item qualifies, please reach out to us before initiating a return.

### 🔄 Exchanges

If you’d like to exchange an item, the fastest method is to request a return for the original product and then place a new order for the item you want.

### 🇪🇺 EU Customers – 14-Day Right of Withdrawal

If your order was delivered to an address within the European Union, you have a legal right to cancel or return your order within 14 days of delivery—no reason required.

Returned goods must be unused, with tags still attached, in their original packaging, and include valid proof of purchase.

### 💳 Refunds

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund. If approved, your original payment method will be refunded automatically within 10 business days.

🕒 Please note: Some banks and credit card providers may take additional time to process the transaction.

If it has been more than 15 business days since your refund was approved, and you haven’t seen the funds, please email us at info@bomspace.com.

### Need More Help?

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